Shipping & Returns
Shipping Policy
Emma's Flower Shop provides reliable shipping methods for delivering fresh and dry bespoke bouquets, artisan floristry, and seasonal flower compositions to your doorstep. We ensure careful packaging to preserve the beauty of the flowers during transit. Our shipping costs are transparent, and we aim to deliver your order in a timely manner to maintain the freshness of the flowers.
As we are a small, indipendent and on-growing business, please be aware that we are limited with the amount and the distance we can deliver. So we are limiting our deliveries to 4 miles ratio from Hilmarton.
Delivery on orders over £25 only.
£5.99 charge for local delivery within 4 miles of Hilmarton (Lyneham, Compton Bassett, Calne, Foxham etc..).
Any further, please enquire with us.
Alternatively, you are most welcome to collect your bouquet in person from The Duchess, 1 Church Rd, Hilmarton, Calne, SN11 8SD.
Return & Exchange Policy
At Emma's Flower Shop, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with the product, please let us know directly in person upon delivery or collection.
We believe in building trust and providing excellent customer service.
Please note that we do not allow returns & refunds as we work with very delicate and perishable products.